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Frequently Asked Questions

 

General
  1. What version of Jaws PDF Creator is Windows Vista compatible?

  2. Why can't I make a PDF from an application when logged in as a restricted user?

  3. Does Jaws PDF Creator support Windows 7?

  4. Will Jaws PDF Creator work in MS Office 2007?

  5. Why when I print from my web browser and other programs do my pages print "back to front"?

  6. Why will the printer not install on Windows 2003?

  7. Why can't I see the configuration in the Print menu that I added in the Jaws PDF Creator control panel?

  8. Why when I print from MS Word do my pages print "back to front"?

  9. Why will Jaws PDF Creator not run on my Windows with 64-bit OS?

  10. Why do I get a compile error in Office 97?

  11. How do I install my Serial Number after I have Evaluated the software?

  12. Why do I still have a watermark after entering my serial number?

  13. How should I upgrade from Jaws PDF Creator 2.xx [or earlier] to 4.x or v5.0?

  14. Why do I still have the Word/ Excel menu item for Jaws PDF Creator after uninstalling?

  15. Why do I get the following message when starting PowerPoint after uninstalling Jaws PDF Creator? "PowerPoint couldn't load the add-in C:\Program Files\Global Graphics\Jaws PDF Creator 5\JawsPowerPointMacro.ppa."

  16. I cannot remove Jaws PDF Creator v3.0 from Add/Remove programs. Why?

  17. Why do I still get the evaluation banner even though I have entered the serial number?

  18. Does Jaws PDF Creator work under Classic mode in Mac OS X?

  19. How can I produce PDF files without the 'evaluation' watermark?

  20. How much bigger is the PDF due to the evaluation watermark?

  21. Plug-ins, what are they?

  22. Why, after using the Word Macro that comes with Jaws PDF Creator, is the 'write to file' checkbox in the PrintDialog set when I go to print the Word document?

  23. MS Word 2002 (XP), MS Word 2003: Why are my hotspots shifted when I make a PDF file?

  24. MS Office XP: The Task Pane no longer launches when opening an application, why?

  25. The bullets are wrong, how can I fix them?

  26. MS Word: Why isn't the Word macro available if Outlook is opened first?

  27. How can I create a ‘booklet’ using Jaws PDF Creator and Microsoft Word?

  28. Can Jaws PDF Creator make tagged PDF files?

  29. The bold font isn't sharp when the PDF is viewed on the screen. When printed it is OK though. Why?

  30. Windows 2000. Why do I keep getting prompted to save the document when printing via the macro from Word 97 ?

  31. I have several documents all with bookmarks, how can I print one PDF file from all these documents combined?

  32. Why when I paste into Microsoft Word do I get the icon and not what I copied?

  33. How do I remove the Jaws PDF Creator macro icon from my Microsoft toolbar?

  34. Why are bullets appearing as the wrong characters in the PDF file?

  35. Why does an image hide the text when an MS Word file is converted to PDF?

  36. Why doesn't TrueType Font substitution work in Windows 2000 (and sometimes Windows 98)?

  37. Windows 2000. Why aren't my TrueType fonts searchable in the PDF?

  38. Windows 98: Why can’t I search text in the PDF and why is text that I copy and paste from the PDF garbled?

  39. Windows 98: Why can I not search my Bold font?

  40. Version 3.0 and Windows XP Why can’t I see my new configuration in the application Print menu.

  41. Why can't I create a new folder in the Save dialog when saving a PDF?

  42. I cannot add a new file name. What do I do?

  43. Why are the lower case c's missing (or upper case K's) from the PDF?

  44. How can I reduce the size of the PDF file created?

  45. Why do my custom page sizes not work?

  46. Why do I still have the Word menu item for Jaws PDF Creator after uninstalling?

  47. Windows 98. Why do I get a space added before a hyphen in a hyphenated word or odd spacing within a paragraph?

  48. Why do I get composite images in the black plate when printing black/pantone separations from Corel applications to Jaws PDF Creator?

  49. Why are the pages in my PDF in reverse order?

  50. Why are my links’ hot spots misplaced when I text wrap around a picture?

  51. Why are my PowerPoint links' hot spots misaligned?

  52. Why do I get the message 'The license key you specified is a version 3.x license key' when I try to upgrade?

  53. Why do I get a file with a .prn extension instead of a PDF?

  54. Windows 2000. Why can't I add or modify any Jaws PDF Creator configurations?

  55. Why do I sometimes get no PDF created when using Microsoft Excel or PowerPoint?

  56. Excel: Why does the watermark sit on top of the text on the first page, instead of behind it, when using the Jaws PDF Creator Watermark Plug-in?

  57. What are the 'base 14 fonts' referred to in the Jaws PDF Creator Control Panel (Font Embedding Tab)

  58. Excel XP (2002): Why is the spacing between the heading text and the body text of my PDF file different from the Excel preview?

  59. Printing from Microsoft Excel. Why is my Workbook split into a number of PDF files when I print to Jaws PDF Creator?

  60. Why are my Landscape pages rotated when viewed in the PDF Reader?

  61. Why do color documents produce greyscale PDF files on Windows NTx?

  62. Why does Internet Explorer 4.01 'lock up' when printing?

  63. Why am I prompted every time I first use Jaws PDF Creator macro to save changes to the Normal.dot?

  64. Where can I find the Jaws PDF Creator Help File?

  65. Why is type missing from the Jaws PDF Creator help file?

  66. Why does Acrobat Reader display text as bullets?

  67. Why do tinted spot colors view OK in Exchange Reader 3 but not print?

  68. Why is some text not selected properly using the text selection tool in Exchange Reader 3?

  69. Why can't I 'Save' or 'Save As' the PDF file from Exchange?

  70. What is the difference between Jaws PDF Creator, 5D PDF Creator and Niknak?

  71. My question is not answered here or in the Knowledge Base. How do I contact Jaws PDF Creator technical support?

What version of Jaws PDF Creator is Windows Vista compatible?

Answer: Although Jaws PDF Creator v4.1 will run on Windows Vista it is not a supported OS for this version of Jaws PDF Creator. Although version4.1 may install and run on Vista, we will not be able to proved support for any issues that may arise. Jaws PDF Creator v5.0 is the first version to be support on Windows Vista but it will not run on 64-bit Windows Vista. For this, you will need gDoc Creator which is part of gDoc Fusion. It can be downloaded at: gDoc Fusion

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Why can't I make a PDF from an application when logged in as a restricted user?

Answer: This was an issue with the first release of Jaws PDF Creator v5.0 [3349] , which either gave an 'invalid handle' error, or caused the Save dialog to loop. Users with administrative rights could print successfully to PDF.
A maintenance release is now available from the download section of this website, which fixes the problem when using the product without administrative privileges.
It is still listed as version 5.0 but has a build number [3496].

Uninstall the existing version of Jaws PDF Creator v5.0 before installing the maintenance release.
After installing, you should check in the Jaws PDF Creator control panel (under 'About') that the build number is now '3496'.

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Does Jaws PDF Creator support Windows 7?

Jaws PDF Creator does not support Windows 7. Global Graphics has replaced the Jaws PDF products with gDoc Fusion, which consists of a free PDF/XPS Creator PDF/XPS Reader. If you want to purchase an upgrade to the full gDoc Fusion product, which will enable all features of the gDoc Fusion Editor product, you can use your existing Jaws PDF Creator serial number.

More information about our gDoc products is available at:
www.globalgraphics.com/PDF-Software

We recommend installing a trial version, which includes the free Creator, to see if it meets your needs. (Windows 7 is supported). This will enable you to try the various functions of the gDoc Fusion product also, although saved PDF files from this application will be watermarked in the trial version. (Output from the gDoc Creator product is not watermarked)

You can download the trial version from:
www.globalgraphics.com/en/gdoc/gdoc-try-downloads

If you decide to upgrade to the full version of gDoc Fusion, you can do so from:
www.globalgraphics.com/en/gdoc/upgrade-gdoc-fusion

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Will Jaws PDF Creator work in MS Office 2007?

Answer: The macros for Jaws PDF Creator v4.1 (or any previous version) are not supported in MS Office 2007, although this is supported in the Jaws PDF Creator v5.

[Please note that Jaws PDF Desktop Suite v1 contains Jaws PDF Creator v4.1 and Jaws PDF Desktop Suite v2 contains Jaws PDF Creator v5.0.]

We have had customers report using older versions (not v5.0) with Office '07 by placing the macros in the following folders:
JawsPDFCreator.dot - C:\Program Files\Microsoft Office\Office12\STARTUP
JawsExcelMacro.xla - C:\Program Files\Microsoft Office\Office12\XLStart

Whilst this may work, Jaws PDF Creator has not been tested in this environment, and we cannot provide support for any issues that might arise from the use of the Office macros.

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Why when I print from my web browser and other programs do my pages print "back to front"?

Answer: We find this happens if the customer has changed the printer to spool
before printing.
This can be resolved as follows:
1.    Go to the Printers Control Panel
2.    Now right click on the Jaws PDF Creator printer
3.    Choose Properties
4.    Select the Advanced tab
5.    Click the 'Print directly to the printer' radio button
6.    Click 'Apply' then 'OK.

It is not recommended to use the 'spool print documents' with Jaws PDF
Creator.

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Why will the printer not install on Windows 2003?

Answer: Try installing Jaws PDF Creator in Windows 2000 mode
1] Right click on the JawsPDFCreator.exe file
2] Choose "Properties"
3] Click on the Compatibility tab
4] Check - Run this program in compatibility mode for:
5] Choose "Windows 2000]
6] Check OK
5] Double click to run.

If this does not work, please enter a request for assistance, instructions are at the end of the FAQs.

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Why can't I see the configuration in the Print menu that I added in the Jaws PDF Creator control panel?

Answer: When a configuration is added in the Jaws PDF Creator Control Panel, and the option to 'Make this configuration available to all users' is checked, the new configuration is not listed in the Print menu.

One workaround is not to select the configuration to be available to all users.

If the configuration is to be made available to all users, the Jaws PDF Creator Control Panel needs to be run as an Administrator.
This means either:
- accessing the Control panel via the ToPDF application, which is run as an Administrator.
  (Right-click the 'ToPDF.exe' application and select 'Run as administrator').
- running the Control panel directly as an Administrator from C:\Windows\System32\PDFCreator.cpl
  (Locate the 'PDFCreator.cpl' above, right-click and select 'Run as administrator').

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Why when I print from MS Word do my pages print "back to front"?

Answer: This is usually the case if the paper printer is an ink jet. Since ink jet
printers print the pages facing up, in order to keep them in that order, it
is best to print "back to front". However, this is not appropriate for Jaws
PDF Creator, since it will cause the pages in the PDF file to be in the
reverse order.

This can be changed as follows:
1.    When printing, do a File > Print
2.    Choose Jaws PDF Creator as the printer
3.    Click on the [Options] button in the lower left corner
4.    Deselect "Reverse Print Order"
5.    Click [OK]
6.    And [OK]

Alternatively, the same control can be accessed in the 'Print' tab under the
Tools > Options menu.

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Why will Jaws PDF Creator not run on my Windows with 64-bit OS?

Answer: Jaws PDF Creator does not support any 64 bit operating system until Jaws PDF Creator v5.0. This will run on Windows XP 64-bit and Windows 2003 64-bit but it will not run on Windows Vista 64-bit. We have created a new product called gDoc Fusion that has two parts: a creator and a viewer. The creator is gDoc Creator and the viewer is gDoc Fusion. This product will function of a 64-bit OS. You can see a video about the two products and try out the trial version at: gDc Fusion

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Why do I get a compile error in Office 97?

Answer: Office 97 is no longer supported and will not run the macro in Jaws PDF Creator any higher than Jaws PDF Creator v3.6. Higher version of Jaws PDF Creator are no longer compatable with Office 97.

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How do I install my Serial Number after I have Evaluated the software?

Answer: In a Windows environment:
You need to go to the computer Control Panel
On Windows XP, you will need to click on the "Other Control Panel Options" on the left hand side.
This will let you see the Jaws PDF Creator icon.
Now for _all_ versions of Windows double click on the Jaws PDF Creator icon
This will open up the Jaws PDF Creator Control Panel.
Click on the [About...] button
This will open up the About Jaws PDF Creator dialog box
Click ont he [Enter Serial Number] button
This will open up the Customer Information dialog box
Copy and paste your Serial Number in the correct location*
Click on the [OK] button all the way out.
Close the computer Control Panel.
You are all set now to use the software.

In a Mac environment:
Open up the Hard drive > Applications > Jaws PDF Creator > Configuration Editor.
Then click on the Configuration Editor menu
Choose About Configuration Editor.
Click ont he [Enter Serial Number] button
This will open up the Customer Information dialog box
Copy and paste your Serial Number in the correct location*
Click on the [Done] button and close all the way out.
You are all set now to use the software.

*NOTE: If you get a notice that the number is invalid, please contact support right away. Please include the version of Jaws PDF Creator you have and the serial number.

Contact Support

If you are trying to install your serial number into Jaws PDF Desktop Suite and you have the evaluation version installed, you must first remove the product, reboot your computer and then download the "Full" version of Jaws PDF Desktop Suite.

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Why do I still have a watermark after entering my serial number?

Answer: Many Mac users find that the output is watermarked, although a serial number was entered during installation. This is because the serial number didn't register, and it is necessary to enter the serial number via the Configuration Editor in order for it to register correctly.
With Mac OS X the way to re-enter the serial number is as follows:
- Locate and launch the Jaws PDF Creator Configuration Editor:
       '[hard disk] > Applications > Jaws PDF Creator > Configuration Editor'
- Select "About Configuration Editor" from the "Configuration Editor" Menu item.
- Click the "Enter serial number" button
- Enter your details, including the serial number
- Quit the Configuration Editor

Check again to see if you have a watermark.
If the issue persists, please go to the end of the FAQs and submit a request for further assistance.

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How should I upgrade from Jaws PDF Creator 2.xx [or earlier] to 4.x or v5.0?

Answer:
Note: If you have a licence key (serial number) for 2.xx, v3.0-3.4, or v3.6 you will need a version 4 serial number to proceed. Keep a note of your existing license key (serial number) in case you wish to revert to it.

Windows:
If you have made any custom changes to prologue.ps or pdfcreator.ppd files, keep a backup of these for reference.
For v2.11 or above, you may install version 4.0 or version 5.0 over the top of your existing version. This will retain any custom configurations you may have.
For versions earlier than 2.11 and for v3.0, it is recommended that you uninstall first.
Reboot your machine.
If you experience any errors when creating your first PDF file, please uninstall v4.x/v5.0, reboot your machine and then reinstall v4.x/v5.0.

Macintosh:
It is recommended to remove any earlier versions.
1. Ensure that you have a note of any custom configuration changes
1. Uninstall earlier version of Jaws PDF Creator
2. Remove any Jaws PDF Creator desktop printers.
3. Remove the install folder (Applications:Jaws PDF Creator)
4. Remove the preferences file (System folder:Preferences).
5. Install version 4.x or version 5.0

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Why do I still have the Word/ Excel menu item for Jaws PDF Creator after uninstalling?

The macro itself has been deleted but the reference in Word could not be uninstalled. This can be manually removed as follows:

1) In Word, Select 'Tools/ Customise' (Or right-click the Jaws PDF Creator icon and select 'Customize').
2) Ignore the 'Customize' window itself and select the Word 'File' menu
3) Right-click the menu item you wish to delete (Jaws PDF Creator)
4) Select 'delete' from the drop-down

Use the same procedure for Excel, if appropriate)

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Why do I get the following message when starting PowerPoint after uninstalling Jaws PDF Creator? "PowerPoint couldn't load the add-in C:\Program Files\Global Graphics\Jaws PDF Creator 5\JawsPowerPointMacro.ppa."

Answer: This is a registry setting that was not removed when Jaws PDF Creator was uninstalled.
- Ensure Office applications are closed.
- Download the attached file, and rename it to 'RemovePPTmacro.reg'.
- Double-click the file, accepting any prompts.

When PowerPoint is opened the next time, there should be no error message.

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I cannot remove Jaws PDF Creator v3.0 from Add/Remove programs. Why?

Answer: This is a known problem with Jaws PDF Creator v3.0 that is resolved in v3.3.

Uninstall the software through Add/Remove Programs as far as it will go.
Now, download theUninstall4-2K_Vista.reg file, please open the zip file and double click on the file inside.
Note: The uninstall file works with Windows NT, 98, ME, 2000, XP, 2003, and Vista.
1] Answer Yes/OK to all prompts
Note: Some items may already be gone. This is just incase they still remain.
2] Delete the icon from your desktop - Jaws ToPDF
3] Delete the printer from your Printer Control Panel
4] Open up Windows Explorer
5] Go to Start > Run
    [Skip this step if you are running Win 98/ME]
- Type in ' net stop spooler'
- Click OK
6] Navigate to the location you installed the software
- By default it usually installs at C:\Program Files\JawsSystems
- Delete the Jaws PDF Creator folder and JawsSystems folder
7] Navigate to
[For Win 98/ME] C:\Windows\Systems
[For Win NT/2K] C:\WINNT\System32
[For Win XP] C:\Windows\System32
- Delete any file that begins with PDFCreator
- Delete PDFMacroUtils.dll [for v3.x and higher]
8] Reboot your system. This step is very important to complete the removal of the product and to reset the coumputer for a new install of Jaws PDF Creator.

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Why do I still get the evaluation banner even though I have entered the serial number?

Answer: Your serial number could be for version 2.xx of our product and you may have installed Jaws PDF Creator v 3.x, v3.6, v4.x or even v5.0. Make sure the serial number is valid for the version of Jaws PDF Creator that you have.

Windows:
Go to Start > Settings > Control Panel
Double click on Jaws PDF Creator icon
Click on the 'About Jaws PDF Creator' button
The version number is shown at the top of the 'About' window.
Ensure that the version number is not higher than that for which you have purchased a license.
[Note: v3.6 has a separate serial number.]
In the recessed box below that, the Serial number is shown with the User and Company names. If 'Demonstration' appears here, then no serial number has been entered. If you have purchased a valid serial number for this version, you can press 'Enter Serial Number' to enter it here.
If [Invalid] appears before the number, then an invalid serial number has been entered. This may be because is was intended for an earlier version of Jaws PDF Creator and is not valid for the version currently installed.

Macintosh:
Go to the Apple menu > Control Panels > Jaws PDF Creator
Next, go to Apple > About Jaws PDF Creator
The version number and license number of Jaws PDF Creator will be shown here.
Ensure that the version number is not higher than that for which you have purchased a license.
If the License number is shown as 'Demonstration version', and you have a serial number, you can enter it as follows:
Under the Apple menu, choose 'Enter Serial number' and enter the serial number that you purchased.
In some cases the serial number may need to be installed twice.

The purchase of a new serial number for Jaws PDF Creator may not be possible but you could upgrade to gDoc Creator. This is installed with another product called gDoc Fusion. You can view a video regarding the product at:

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Does Jaws PDF Creator work under Classic mode in Mac OS X?

Answer: No. We have products to support both OS X and OS 9.x operating systems, when the Mac is booted into that system. However, it is not possible to produce a PDF from Mac OS X running in Classic mode.

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How can I produce PDF files without the 'evaluation' watermark?

The evaluation text is present in the demo version. To remove this from subsequent PDF files, you will need to purchase the software and enter the serial number in the Jaws PDF Creator Control Panel.

If you do not have a serial number you many no longer be able to purchase a serial number. If you have a serial number it may be for an older version. If you send your serial number to support they will be able to tell you if it is registered and what version it will run.

Contact Support

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How much bigger is the PDF due to the evaluation watermark?

Answer: The watermark adds approximately 5-6 kbytes per page, depending on settings. Obviously, this can become significant on multi-page documents.

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Plug-ins, what are they?

Answer: There are three new plug-in files for Jaws PDF Creator v3.x They are available for both Windows and Mac in a compressed file. The three files are:

* XPressTrim.jcp - an idiom set that catches crop marks in QuarkXPress jobs and adds a TrimBox to the page. Used in the Seybold PDF shoot out.

* CorelTrim.jcp - an idiom set that catches crop marks in CorelDraw jobs and adds a TrimBox to the page. Used in the Seybold PDF shoot out.

* ConfigRecorder.jcp - adds a text annotation to the first page of the job, recording the Creator config used to make the PDF file.

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Why, after using the Word Macro that comes with Jaws PDF Creator, is the 'write to file' checkbox in the PrintDialog set when I go to print the Word document?

Answer: It is necessary to set this in the process of making the PDF. Unfortunately, it's not possible to unset it. Macro users must remember to uncheck this when they next print from Word.

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MS Word 2002 (XP), MS Word 2003: Why are my hotspots shifted when I make a PDF file?

Answer: The Markup settings could be causing the problem.

Solution: You will need to open up the Reviewing Toolbar in MS Word XP/2003.
Go to View > Toolbars > Reviewing
Now click on the drop down arrow beside Show.
In MS Word 2002 (XP), deselect all the items / In MS Word 2003, deselect all but 'Final'.

Now, create a PDF file using the macro. All should be on target.

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MS Office XP: The Task Pane no longer launches when opening an application, why?

Answer: This is an interface issue within MS Office XP and will also happen with our competitors’ softwares. This issue has been resolved in MS Office 2003.

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The bullets are wrong, how can I fix them?

Try embedding the base 14 fonts.
To do this, you must go to Start > Settings > Control Panel
Double click on the Jaws PDF Creator icon
This will open up the Jaws PDF Creator Control Panel
Choose the Current Configuration you would usually use.
Click on the Font Embedding tab
Now choose Embed base 14 fonts.
Click Apply
You will be prompted to save this as a new name, please name.
Check the check box and click OK
Click OK and close the Control Panel.

This should fix the issue.

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MS Word: Why isn't the Word macro available if Outlook is opened first?

Answer: When MS Word is selected as the editor in Outlook, the Jaws PDF Creator macro is not available if Outlook is opened first. However, if Word is opened and then Outlook is opened, the macro is available. This has been reported in MS Office XP and MS Office 2003.

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How can I create a ‘booklet’ using Jaws PDF Creator and Microsoft Word?

Answer: Microsoft Word XP has an option called ‘book fold’ which is selected in Page Setup.

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Can Jaws PDF Creator make tagged PDF files?

Answer: "Tagged PDF" is a type of PDF file where the content is "tagged" so that PDF elements such as text, graphics, etc., can be repurposed (for example: the text can be made to reflow when the PDF viewer is resized).  Tagged PDF is a feature of PDF v1.4 (PDF Creator currently emits only PDF v1.2 or PDF v1.3 files and some PDF v1.4 features). At present this feature is not supported in Jaws PDF Creator.

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The bold font isn't sharp when the PDF is viewed on the screen. When printed it is OK though. Why?

Answer: Check in the font info for the PDF that you do not have Type 3 fonts. (CTRL+ALT+F). If so, you could try increasing the resolution in the Jaws PDF Creator printer. Go to Start > Printers > Jaws PDF Creator, Right-click the printer and select 'Document defaults'. Increase the resolution in the Advanced tab. (Only enough to avoid the Type 3 fonts, usually up one setting).

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Windows 2000. Why do I keep getting prompted to save the document when printing via the macro from Word 97 ?

Answer: There are two workarounds for this problem at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q264743

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I have several documents all with bookmarks, how can I print one PDF file from all these documents combined?

Answer: What you can do is create a Master Document. Since Master Documents are created differently in different versions of MS Word, please consult Help in how to turn on Master Document view. Then you will want to insert sub-documents [the individual Word Documents you have created].
Next, you want to save this document. DO NOT CLOSE THE FILE. If you do close the file, the bookmarks may not convert. Now, create the PDF file by using the macro.

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Why when I paste into Microsoft Word do I get the icon and not what I copied?

Answer: This was an issue with version 3.0 that is fixed in v3.3. This issue has returned in v4.0 and will be resolved with the next point update. Usually this happens when you copy text, open up Microsoft Word, and paste. The toolbar icon wipes out what is on the windows clipboard.
Workaround:
Open up Microsoft Word, copy the text, and then paste into Word.
Solution:
Upgrade to Jaws PDF Creator v3.3

Some users have reported this has returned with 4.1

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How do I remove the Jaws PDF Creator macro icon from my Microsoft toolbar?

Answer: This resolve is for versions of Jaws PDF Creator up to and including v3.6x. This will not turn off the toolbar in higher versions of Jaws PDF Creator.

If you rename the PDFMacroUtils.dll file to PDFMacroUtils.dll.old in your system32 folder the toolbar button will not get added. If you decide later you want it back, remove the '.old' from the end of the file and the icon will return to your Microsoft toolbar.

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Why are bullets appearing as the wrong characters in the PDF file?

Answer: The application 'Symbol' font has the same name as the one in Creator but the encoding is different. Creator uses its own internal font and, because of the encoding difference, the character used is incorrect.

There are 2 workarounds, both involve modifying a configuration.

1] You may want to embed base 14 fonts to work around this problem.
To do this go into the Jaws PDF Creator Control Panel:
- Start > Settings > Control Panel
- Double click on the Jaws PDF Creator icon
- This opens the Jaws PDF Creator Control Panel
- Choose the configuration you wish to change
- [Your own, or one of the base 3 configurations - Print Quality, Press Ready, or Web]
- Go to the Font Embedding tab
- Select - Embed base 14 fonts
- Click OK and save the configuration
- If this was one of the 3 standard configurations, you will be prompted to save with a new name.
- Close the Control Panel.


2] Another alternative would be to embed the font 'Symbol'
- Open up the Jaws PDF Creator Control Panel
- Choose the configuration you wish to change
- [Your own, or one of the base 3 configurations - Print Quality, Press Ready, or Web]
- Go to the Font Embedding tab
- Under the Always Embed box, click Add
- Find 'PS Symbol' (colored red in the list) and add it.
- Click OK and save the configuration
- If this was one of the 3 standard configurations, you will be prompted to save with a new name.
- Close the Control Panel.

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Why does an image hide the text when an MS Word file is converted to PDF?

Answer: Treat your picture like a watermark. Go to View > Header/Footer / Click in the Header box / Insert > Picture ... / Right click the picture / Format / Choose Layout - behind text.

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Why doesn't TrueType Font substitution work in Windows 2000 (and sometimes Windows 98)?

Answer: This is due to changes in the PostScript driver. Windows 2000 ships with a different PostScript driver, with which the font substitution does not work.
In Windows 98, the driver seems to have changed its method of storing font names, which has also broken the substitution mechanism. This will only be a problem if an existing native Windows 98 driver was present during installation of our product. The driver that we normally install would support TrueType substitution but this would not get installed over an existing driver.

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Windows 2000. Why aren't my TrueType fonts searchable in the PDF?

Answer: Upgrade to Jaws PDF Creator v3.3. Versions prior to v2.1 were not able to re-encode TrueType fonts emitted by the Windows 2000 PostScript Driver and so the TrueType fonts were not being substituted.

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Windows 98: Why can’t I search text in the PDF and why is text that I copy and paste from the PDF garbled?

Answer: 'Use original TrueType fonts’ needs to be selected in the Control Panel. Go to Start > Settings > Control Panel and double-click Jaws PDF Creator. Select the ‘Font Embedding’ tab and check ‘Use original TrueType fonts’.

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Windows 98: Why can I not search my Bold font?

Answer: You will need to make a change in your Jaws PDF Creator Printer.
Go to Start > Settings > Printes
Right click on Jaws PDF Creator printer and choose Properties.
Go to the Fonts tab
Click on 'Send TrueType fonts to printer according to the font Substitution Table'.
Click OK and close the Printer Control Panel.

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Version 3.0 and Windows XP Why can’t I see my new configuration in the application Print menu.

Answer: This was a known issue with v3.0.
Solution: Upgrade to v3.3

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Why can't I create a new folder in the Save dialog when saving a PDF?

Answer: This was a known problem with v3.0.
Workaround, if you press F5 after pressing the button that creates a new folder, you will see a 'New Folder'. This can be renamed but you will need to refresh again before seeing the new name.
Solution: Upgrade to v3.3

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I cannot add a new file name. What do I do?

Answer: This was a known problem with v3.0.
Work Around for Windows NT4, 2000, or XP and have Administrator rights
Go to: Start > Run
Type in 'Net Stop Spooler'
Click OK and wait for the DOS prompts to finish
Then go back to Start > Run
Type in 'Net Start Spooler'
Click OK and wait for the DOS prompts to finish
You can then enter the file name.
If you do not have Administrator rights or you are running Windows 98/ME, the only work around is to reboot.

Solution: Upgrade to v3.3

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Why are the lower case c's missing (or upper case K's) from the PDF?

Answer: This is an issue with Acrobat Reader 3, demonstrated when handling some font glyphs. We use the Microsoft PostScript driver which produces the glyph names and the one that happens to be the problem is g46. This causes Reader 3 to not display the character although Readers 4 and 5 are OK. We get a different result depending whether Windows NT or Windows 98 is used (different Microsoft PostScript drivers). In one it will miss 'K' and in the other, 'c'.
Upgrade Acrobat Reader to the latest version.

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How can I reduce the size of the PDF file created?

Answer: Some applications produce larger PDF files than expected. This can be due to a variety of reasons:
- Fonts are embedded in the PDF when they weren't required to be. (Check the Control Panel Font Embedding Tab)
- Thumbnails have been selected (Set the Thumbnail Generation to 'None' in the General Tab)
- There are images in the file that have not been sufficiently compressed (Try other options in the 'Compression' tab)
- Text compression is not set in the 'Compression' tab. (Set by default)
Additionally, there is a known issue with v2.1 that can cause some PDF files to be large . Versions 2.11 and above resolve this issue.

We have also played with the "Print Quality" configuration and come up with a "General" configuration that should create smaller PDF files. The only thing we changed was the compression of the images. Attached you will see the "Smaller PDF.xml" file. Download this file, then open the Jaws PDF Creator control panel and [Import] the xml file. Please feel free to play with the compress by changing the resolution's DPI.

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Why do my custom page sizes not work?

Answer: Until Jaws PDF Creator v4.0 all custom page sizes had to be manually entered into the pdfcreator.ppdl file. We have created a modified PPD that will read the Server Propertes and thus makes "customized page sizes easy to create.

If you have Jaws PDF Creator v3.6 or lower please save the pddfcreator.ppd file to an appropriate location such as My Documents\Jaws PDF Creator. Now you will need to install the PPD as follows:

1. Place the attached ppd file in the following  location:
    For Windows 2000:  WinNT\system32\spool\drivers\w32x86\3
    For Windows XP:  Windows\system32\spool\drivers\w32x86\3
    This will replace  the old ppd.

2. Now to update the computer to the new  ppd
    - Open Wordpad
    - Go to 'File  > Print'
    - Select Jaws PDF Creator as the printer but  do not print.
    - Close Wordpad
    This  will activate the new ppd

If you have Jaws PDF Creator v4.x or v5 you can either make a custome page size or add a defined page size to the Printer Server Properties. If this "custome page size" is a common page size, we suggest adding it to the Printer Server Properties so you do not have to go into the software each time and define the page dimensions.

To add custom page sizes to the Printer Server:
    - Go into the Printer Control Panel or Printer  and Faxes Control Panel.
    - Right click anywhere in the  blank area and choose Server Properties
    - Add the form -  ..........................[unique name] dimentions, use, or other unique name
    - dimensions are
       -  Width - ..............................[cm or in] smaller measure
       - Height - ..............................[cm or in] larger measure
    - It is important that you go back into the original software and choose this new page size. In some software programs, e.g. Adobe Photoshop, you may also have to define whether the long page side [landscape] or the short page side [portrait] is used.

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Why do I still have the Word menu item for Jaws PDF Creator after uninstalling?

Answer: The Word macro itself has been deleted but the reference in Word cannot be uninstalled. This can be manually removed as follows:

1) In Word, Select 'Tools/ Customize'
2) Ignore the 'Customize' window itself and select the Word 'File' menu
3) Right-click the Item you wish to delete (Jaws PDF Creator)
4) Select 'delete' from the drop-down

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Windows 98. Why do I get a space added before a hyphen in a hyphenated word or odd spacing within a paragraph?

Answer: This is an issue with the printer setting and you can work around this as follows:
Under Start > Settings > Printers, right-click the Jaws PDF Creator printer, select 'properties' and then the 'PostScript' tab. In the 'PostScript output format' dropdown, select 'optimize for portability - ADSC' instead of 'optimize for speed'.

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Why do I get composite images in the black plate when printing black/pantone separations from Corel applications to Jaws PDF Creator?

Answer: This is caused by an incompatibility between our 'customcolor' definition and that of the application. A workaround for this is to add the following 3 lines to end of the 'startup.ps' file, which removes our customcolor procedure.
(Save a copy of the original file)

systemdict /setcustomcolor undef
systemdict /setcustomcolorspace undef
systemdict /findcmykcustomcolor undef

The 'startup.ps' file can be found under:
Program Files/Jaws Systems/Jaws PDF Creator/Default
(Formerly Program Files/5D/5D PDF Creator/Default)

Note: It may be necessary to manually switch to the original if problems are encountered when distilling other jobs that expect to find a pre-existing setcustomcolor definition.

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Why are the pages in my PDF in reverse order?

Answer: The application is sending the pages in reverse order so that they would be sorted in order from a printer. The setting needs to be changed for Jaws PDF Creator as this will produce the pages in the order that they are sent. This setting is normally in the application Print Menu.

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Why are my links’ hot spots misplaced when I text wrap around a picture?

Answer: In Version 2.x and version 3.x if you are using Fully Justify, or Right Justify with text wrap around a picture, the hot spots may not align with the links.
Workaround:
Create a two-column table. Insert the picture into one cell and type the text into the adjacent cell. You are then able to fully justify the text and the hot spots will be over the links.

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Why are my PowerPoint links' hot spots misaligned?

Answer: Ensure that the Page Setup size for the PowerPoint slide is the same as the Page Size setting in the Jaws PDF Creator printer
1. Start with the default slide size of 'Overhead' and the Jaws Printer size.
2. Change the slide size to match the printer size
3. Change the Jaws Printer page size to 'Letter' and the link misaligns.
4. Changing the Page Setup to 'Letter' fixes the alignment again.

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Why do I get the message 'The license key you specified is a version 3.x license key' when I try to upgrade?

The serial number you have is already valid for version 3.x.
You just need to go back to the 'Products' section and download the version 3.x evaluation. When you enter your serial number, it will be a full version.

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Why do I get a file with a .prn extension instead of a PDF?

Answer: You have "print to file" selected in the Print dialog box. (perhaps from having used the Word macro).
You will need to uncheck this option before using PDF Creator again, and then you should produce a PDF.

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Windows 2000. Why can't I add or modify any Jaws PDF Creator configurations?

Answer: Microsoft has altered the default registry permissions between Windows/NT v4 and Windows 2000. The HKEY_LOCAL_MACHINE registry hive now defaults to being read-only if you are logged-in with only User-level rights. As Jaws PDF Creator configurations are system-wide, they are stored in this area of the registry. If this is a problem, you may need to contact your local system administrator stating that write access to the HKEY_LOCAL_MACHINE\Software\JawsSystems registry key (and all subkeys) is required.

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Why do I sometimes get no PDF created when using Microsoft Excel or PowerPoint?

Answer: Upgrade to Jaws PDF Creator v3.3. The symptom for this fault is that no dialog box is shown for the PDF file.

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Excel: Why does the watermark sit on top of the text on the first page, instead of behind it, when using the Jaws PDF Creator Watermark Plug-in?

Answer: This is a problem with Excel, which you can work around as follows:
In Excel, insert 4 lines at the beginning.
Now, highlight row 5
Go to Insert > Page Break
Insert the EPS watermark file into the new cell A1.
Make sure you include rows 1-4 in your 'print area'
Do a File > Print
Print to Jaws PDF Creator.
Now the 'Bad' first page has nothing on it but the watermark.

Next step is to delete the first page.This can be done one of 2 ways:
The first way is to delete the first page with a suitable PDF editing tool. If you do not have this software, you could try Jaws PDF Editor out for 14 days free. (See the Download page)
The alternative would be to open the PDF in Adobe Acrobat Reader and print to Jaws PDF Creator. Choose to print pages 2- end and the offending first page is gone.

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What are the 'base 14 fonts' referred to in the Jaws PDF Creator Control Panel (Font Embedding Tab)

Answer: They are the fonts that all PDF viewer applications are expected ("guaranteed") to be able to display without the fonts being embedded in the PDF file. They are the following fonts:
Courier, Courier-Bold, Courier-Oblique, Courier-BoldOblique
Helvetica, Helvetica-Bold, Helvetica-Oblique, Helvetica-BoldOblique
Times-Roman, Times-Bold, Times-Italic, Times-BoldItalic
Symbol
ZapfDingbats

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Excel XP (2002): Why is the spacing between the heading text and the body text of my PDF file different from the Excel preview?

Answer: There is a new setting in MS Excel 2002 that can cause the page size
(and the header spacing) to be wrong.
In Excel 2002:
- select Tools > Options from the menu.
- select the 'International' tab
- un-check the 'Allow A4/Letter paper resizing'
Close the Tools menu and print again.

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Printing from Microsoft Excel. Why is my Workbook split into a number of PDF files when I print to Jaws PDF Creator?

Answer: Excel will split worksheets within a workbook if the resolutions are different. Check the resolution setting in each worksheet of your workbook.
Workaround: Print to file and convert the resulting PostScript using Jaws ToPDF.
To make all the dpi the same per sheet, go to the first worksheet, select File > Page Setup and set the 'Print Quality' on the 'Page' tab of the window to, say, 600 dpi. Go through the others checking this setting.

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Why are my Landscape pages rotated when viewed in the PDF Reader?

Answer: PDF Creator will always honor requests for landscape output, however some Windows applications (notably Microsoft applications, but more generally any application which uses the Windows printing system) will produce landscape output by rotating the output onto a portrait page. Naturally, when printed out, this is not a problem, since the paper can easily be rotated. However when producing a PDF document, this leads to text running up the screen, which is difficult to read.
For pages that contain text, checking the ’auto-rotate pages’ box on the General tab of the Control Panel will rotate the pages so that the majority of the text is horizontal. For pages without text this is not possible, and these must be rotated manually after the PDF file has been produced. Jaws PDF Creator has 'auto-rotate' set as default.

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Why do color documents produce greyscale PDF files on Windows NTx?

Answer: This is due to an interaction between the Windows NT PostScript printer driver and certain applications. An application can poll the printer driver to see if it is for a color device or not. Some applications do this, and generate monochrome PostScript output, so if you are really printing to a monochrome printer this will produce a smaller PostScript file which prints more quickly. However, if your default printer is monochrome, and in Print Setup... you subsequently switch to a color printer, this setting is not updated, and the application will still believe that it is printing to a monochrome device. This will then result in monochrome PDF files being produced by Jaws PDF Creator, because it is being given monochrome PostScript input. To fix this, click on Properties... in the Print Setup... dialogue to bring up the document properties dialog. On the Page Setup tab, click on Color under Color Appearance, this will ensure that the application knows it is printing to a color device.

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Why does Internet Explorer 4.01 'lock up' when printing?

Answer: This appears to be a problem with earlier versions of Internet Explorer 4 (Windows only). If you experience this problem you should probably upgrade your version of Internet Explorer to the latest version.

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Why am I prompted every time I first use Jaws PDF Creator macro to save changes to the Normal.dot?

Answer: (Applies only to v3.61. See below **) If you use the option in Microsoft Word to "prompt to save Normal template", then you will see this prompt. Our macro, in version 3.0, 'refreshes' the toolbar button each time Word loads (which ensures our button appears correctly and with our own icon each session). When it does this, it needs to update normal.dot (which contains, among other things, toolbar layout information).
We have 2 resolves:
1] Turn off the 'prompt to save Normal template' option in Word under Tools > Options > 'Save' tab.

But if you want to be prompted about changes to the Normal template, then here is another alternative:

2} Rename the PDFMacroUtils.dll. If the dll is renamed or deleted, then the toolbar icon will not appear.
But if you like the simplicity of click and the macro runs then we suggest you record a new macro, make it a toolbar item and make the macro run the Jaws PDF Creator macro.
This proves to be a good alternative. This issue will be resolved in the next update.

** If you have this problem with Jaws PDF Creator v4.0 the above solution does not apply. The only current workaround is to revert to the previous v3.3.0 macro that shipped with v3.61, without the 'init' macro that causes the above issue. The v3.3.0 macro and a PDF instruction are available on ftp in a file called 'JawsMacro_361.zip'.

Accessing the ftp site:
You will need to note the login password: 'n8thcx2w' to access the ftp site

Right-click the link below and select 'Open in new window'.
ftp site

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Where can I find the Jaws PDF Creator Help File?

Answer: If you have not installed the 'start menu' shortcuts, the help file is located in the Jaws PDF Creator installation directory, and called PDFCreator.hlp.

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Why is type missing from the Jaws PDF Creator help file?

Answer: This is caused by the Microsoft Windows Help version, which you can update by upgrading your Microsoft Internet Explorer.

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Why does Acrobat Reader display text as bullets?

Answer: This is normally a problem with Acrobat calculating the size of text displayed using an embedded TrueType font incorrectly. In Reader’s File/Preferences/General dialog, uncheck the box labelled 'Greek text below ... pixels.x'

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Why do tinted spot colors view OK in Exchange Reader 3 but not print?

Answer: Reader 3 does not interpolate spot color values between 0% and 100%. Upgrade your Acrobat Reader to the latest version.

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Why is some text not selected properly using the text selection tool in Exchange Reader 3?

Answer: It could be the version of Exchange. Upgrade to the latest version of Acrobat Reader.

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Why can't I 'Save' or 'Save As' the PDF file from Exchange?

Answer: This occurs when a reference is left in the xref table but not used in the file. [fixed in v1.52 or later]

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What is the difference between Jaws PDF Creator, 5D PDF Creator and Niknak?

Answer: Global Graphics Software Ltd acquired the software from 5D Solutions Ltd. in August 2000, the product was rebranded Jaws PDF Creator from 5D PDF Creator. 5D PDF Creator v1.5 was released in July 1999, replacing Niknak v1.1.

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My question is not answered here or in the Knowledge Base. How do I contact Jaws PDF Creator technical support?

If your question is also not answered in the Knowledge Base, you may contact Jaws PDF Creator technical support via a web form from the link below:
**Note: If you are a registered user, you will be required to log in with your serial number. Registered evaluators can log in with their e-mail address and receive support for a 30-day period. If you have not registered as an evaluator, you can do so from here

Contact Support

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  Global Graphics Software