| Why do I get an error when starting Jaws PDF Editor 4 after installing on Windows Vista? |
Answer: This is a known issue when installing to some Vista systems where Jaws PDF Editor v4 will give the error 'PDFEditor.exe has stopped working' when the application is first started after installation.
If you have a 'Jaws PDF Editor' icon on your desktop, right click it and select 'Run as Administrator'.
This procedure should only need to be done once, and you should then be able to launch it in the usual way.
If you do not have the desktop icon. locate the 'PDFEditor.exe' file under 'Program Files\Global Graphics\Jaws PDF Desktop Suite\Jaws PDF Editor'.
Note: When PDF Editor is part of the PDF Desktop Suite, the install folder may be in the following location:
'C:\Program Files\Global Graphics\Jaws PDF Desktop Suite\Jaws PDF Editor'
Right click the 'PDFEditor.exe' file and select 'Run as Administrator', as above. (Only needs to be done once)
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| What is new with the present version of Jaws PDF Editor? |
Answer: Release notes for the following versions can be found at:
http://www.jawspdf.com/pdf_editor/releases.html
Details of previous versions are listed here also.
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| What version of Jaws PDF Editor is Windows Vista compatible? |
Answer: Jaws PDF Editor v3.5 nor any other version below this will run on Windows Vista. Jaws PDF Editor v4.0 will be the first version to be support on Windows Vista.
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| How do I make Jaws PDF Editor v3.0 or higher my default PDF viewer? |
Answer:
1] Open up Jaws PDF Editor.
2] Go to Tools > Options > File Association
3] Check off to make Jaws PDF Editor your default PDF reader
4} Click OK and close Jaws PDF Editor.
5] Find a PDF file and right click on it.
6] Choose - Open with (not just Open)
7] Select - Choose Program
8] Check the box at the bottom - Always use the selected program to open this kind of file
9] Now choose Jaws PDF Editor
10] Click OK
Jaws PDF Editor should now be your default viewer.
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| The pages I insert are blank. Why? |
Answer: If you are using Jaws PDF Editor v3.0 please contact technical support. Directions for contact are in the last FAQ.
If you are using Jaws PDF Editor v2.5:
We have a patch for you that is designed to take care of your blank page issue. The basic instructions are as follows:
* 1. Close Jaws PDF Editor if it is running.
* 2. Using Windows Explorer open the folder where you have installed PDF Editor. The default location for PDF Editor is: C:\Program Files\Global Graphics\Jaws PDF Editor\
* 3. In the Jaws PDF Editor folder create a new folder called Backup.
* 4. Copy all the files in your Jaws PDF Editor folder except the Resources folder into the Backup folder. Note: Copy the files, do not move them. This procedure will allow you to restore PDF Editor to its original state should you wish to do this after applying the patch.
* 5. Unzip the PDF Editor 2_5a Patch.zip file into a temporary location, for example, C:\temp\Editor2.5\ .
* 6. Copy the unzipped files from the temporary location to your Jaws PDF Editor folder, overwriting any files there which have the same name.
* 7. Delete the temporary unzip folder (from step 5).
* 8. Restart PDF Editor.
There is a link to the patch under the 'Version 2.5' section on our download page at: http://www.jawspdf.com/download/previous.html#editor
If the above does not resolve the issue, then the files you are inserting may have some sort of encryption or security on them. Remove all security, save it out as a new name and then insert again. You should now be able to see the pages. this is not as common a resolve as the first solution.
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| Do I need a new license/'serial number' with Jaws PDF Editor v3.0/v3.5? |
Answer: Yes, you will need a new license 'serial number'. If you already have a license/'serial number' for Jaws PDF Editor v1.x or v2.x please go to http://www.jawspdf.com/store/jawsstor.nsf/jpdfeu there you can obtain a new number. Please note that you must first register your version 1.x or 2.x license/'serial number' before a version 3 license/'serial number' can be obtained.
Please also note that v3,0 and v3.1 will both run on the same serial number.
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| Where can I find my Jaws PDF Editor v1.x license/'serial number'? |
Answer: Go to where you installed Jaws PDF Editor v1.x [by default it loads at C:\Program Files\Global Graphics\Jaws PDF Editor] there you should find a file named license.num. Open this file with a text editing tool like NotePad or WordPad. Your Jaws PDF Editor license/'serial number' will be listed inside.
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| How do I install Jaws PDF Editor v3.0/v3.5? |
Answer: You must uninstall the previous version of Jaws PDF Editor before you install version 3.x.
You must first obtain your serial number before removal.
For v1.x - In Windows Explorer, navigate to the Program Files/Jaws PDF Editor folder.
Copy the file license.num to another location. This file contains your Editor version 1.x license number
For v2.x - Open up Jaws PDF Editor and go to Help > About > Enter Serial Number
Copy the serial number out and paste it into a TXT file and save it to a safe location.
To uninstall:
1] Open the Windows Control Panel.
2] Double-click the Add/Remove Programs icon and select Jaws PDF Editor from the list of installed programs.
3] Click Remove to uninstall Jaws PDF Editor.
4] In Windows Explorer, navigate to the Program Files/Jaws PDF Editor folder and delete the Jaws PDF Editor folder.
Once you have uninstalled version v1.x or 2.x, you can install version 3
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| I forgot to enter the license/'serial number'. Can I enter it once I have the software installed? |
Answer: Yes. With Jaws PDF Editor open, go to Help > About. There click on the button labelled ‘Enter license/'serial number’. Now you are able to enter the number. You must close and reopen Jaws PDF Editor in order to activate the new license/'serial number'.
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| Do I need special PDF files to merge the files? |
Answer: The files being merged cannot have security on them. The security must first be removed before the files are merged. It is best to use files that do not have subset fonts. We suggest using files that have TrueType fonts embedded as well as Base 14 fonts.
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| What is the Finish Document Wizard for and when do I use it? |
Answer: The Finish Document Wizard is what you run just before you want to distribute the PDF file. It will take you through each important aspect of a ‘finished’ PDF file including how the PDF file will open, document information (Title, Subject, Author and Key Words), file security settings and passwords.
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| What platforms can Jaws PDF Editor run on? |
Answer: Jaws PDF Editor v4.x supports the following platforms: (32 bit) Windows XP, Vista, and 2003 Server. and Citrix Presentation Server 4.0/4.5 running on Windows 2003 Server. (64 bit) Windows XP x64, Windows 2003 Server x64.
Jaws PDF Editor v3.x supports the follwoing platforms: Windows 2000, Windows XP and Windows 2003 Server.
Jaws PDF Editor v2.5 supports: Windows 98 SE, Windows ME, Windows 2000, Windows XP and Citrix Metafram Presentation Server 3.0 running on Windows 2000 Server/Windows 2003 Server
Jaws PDF Editor v2.0 and v2.1 supports: Windows 98 SE, Windows ME, Windows 2000, and Windows XP.
Jaws PDF Editor v1.x supports: Windows NT, Windows 2000, and Windows XP.
Please note only the mentioned versions of Windows is support on each version of Jaws PDF Editor also, all Mac platforms are not supported.
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| Can Jaws PDF Editor run on Terminal Server? |
Answer: Jaws PDF Editor v4.0: The only supported environment is Citrix MetaFrame Presentation Server 4.0/4.5 running on Windows 2003 Server.
Jaws PDF Editor v2.5 & v3.0: The only supported environment is Citrix MetaFrame Presentation Server 3.0 running on Windows 2003 Server.
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| When I remove pages from my PDF file the file size doesn't change much. Why? |
Answer: We are aware of this issue in Jaws PDF Editor v1.x and v2.x.
If you have Jaws PDF Editor v3 or higher the file size can be condensed through the following steps:
- Do a File > Save As
- Check the "Minimize file size"
- Click on the [Save] button.
- The file can be saved over the present file.
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| Why does the Select, Zoom Box, or Comment tool I am working with turn off after one use? |
Answer: In version 1.x, Select Text, Select Paragraph, Zoom Box, and all Comment tools (Comment, Highlight, Strikeout, Underline) are single use features, not persistent modes. After these tools are used, the program automatically switches to the default "Scroll Mode".
In version 2.x and higher, Select Text, Select Text Area, and Zoom Box are single use features, but Comment tools' [Comment, Highlight, Strikeout, and Underline] persistence can be set by the user in the Program Options dialog.
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| Why can I not cancel an action (printing, rendering a page, etc.)? |
Answer: Jaws PDF Editor v1.x does not support the interruption of an action once it has begun. This issue has been resolved in Jaws PDF Editor v2.x.
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| When I activate Full Screen mode, the page stays at the same zoom level; it does not automatically change to Fit Page? |
Answer: Jaws PDF Editor v1.x allows you to set and change the zoom level while in Full Screen mode. To quickly jump to the Fit Page zoom level after activating Full Screen mode, use the keyboard shortcut Ctrl+0. When in full screen mode, you can use keyboard shortcuts to activate almost any Jaws PDF Editor function, including opening new documents (which will open automatically in full screen mode), activating the Zoom Box, changing the Zoom level, and more.
In Jaws PDF Editor v2.x, most keyboard shortcuts do not work in Full Screen mode.
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| How do I get out of "Full Screen" viewing? |
Answer: To get out of "Full Screen" hit the Escape [Esc] key.
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| Why does my PDF display a box with question marks in it? |
Answer: In Jaws PDF Editor v1.x, this icon means that your PDF contains an unsupported comment type (sound or file attachment) or a form field (also currently unsupported). In Jaws PDF Editor v2.x and higher form fields are now recognized. This icon indicates unsupported comment types like sound, file attachments or Acrobat 6 comments based on the polygon tool.
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| Why can I not add or remove text from my PDF file? |
Answer: We have received feedback that this feature is desired. We are evaluating this for a future version, but currently there is on time frame for availability.
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| Can I fill in forms with Jaws PDF Editor? |
Answer: This feature is not available with versions prior to Jaws PDF Editor v3.0. If you have a version prior to Jaws PDF Editor v3.0 you must upgrade to obtain this feature.
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| Can Jaws PDF Editor write Digital Signatures? |
Answer: This is a requested feature. At this point in time there is no implementation date.
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| I have my page set to Fit Width, but when I open the Navigation Pane, the Fit Width settings are not automatically updated? |
Answer: In Ediotr v1.x, Fit Page and Fit Width are "shortcuts" to the best zoom level to fit the page to the screen based on the current document window size. If the window size changes - whether you re-size the window or open the Navigation Pane, the zoom level does not update automatically.
In Jaws PDF Editor v2.x and above, this behavior is controlled by a setting in Program Options / Display/ Automatically Update. The default is to automatically update the display when the window size is changed.
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| Error: "...File does not begin with '%PDF” error message when I try to open some files? |
Answer:
This error message can result when PDF files are sent using some older e-mail systems.
If you received the PDF via e-mail, asking the sender to zip or stuff the file and resend it can eliminate this message.
If you received the file via AOL do one of the following:
* Upgrade to America Online 5.0 or later.
* Ask the sender to resend the PDF file with MIME encoding enabled in the e-mail application. AOL's software will automatically decode the MIME file and place the decoded *.pdf file in the same folder containing the encoded version.
* If AOL is unable to decode a MIME-encoded file, it creates a file name with a .mme extension. AOL recommends that you download the *.mme file and decode it with WinCode (for Windows) or Decoder (for Mac OS); both WinCode and Decoder are available from Etresoft's Web site at www.etresoft.com.
If these options do not solve the problem, refer to the AOL software documentation or contact AOL.
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| I only have 4 recently used files show up. How do I get more/less? |
Answer: In Jaws PDF Editor v1.x, the number of files listed in the recently used files list can be from 2 to 16. By default, Jaws PDF Editor is set at 4. To change the number of files, go to Tools > Options > Startup. Specify the number of files you wish to see and click OK to set.
In Jaws PDF Editor, v2.x and above the number of files can be changed by going to Tools / Options / General / Recent Files List.
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| I have three documents open but only two of them display on screen when I select tiling. Why does the third document not tile also? |
Answer: The third document is open but minimized. Any files that are in a minimized state will not tile or cascade if you choose these options. To view the file with the other two, maximize the document before selecting Tile or Cascade options.
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| When I open some PDF files the text looks like it is in code. Why am I seeing garbled text? |
Answer: The PDF you are viewing uses CID fonts. Jaws PDF Editor v1.x does not currently support CID fonts. To ensure that is the problem, look at the font information for the file. It should list the fonts as being either CID or Type 0 fonts. To view files with CID fonts you will need to upgrade to Jaws PDF Editor v2.x.
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| When I merge single page PDF files together the pages display in Adobe Acrobat as 1 (1 of x), 1 (2 of x), 1 (3 of x)... Why? |
Answer: The page numbering you are speaking of are only displayed in Adobe Acrobat at this time. Jaws PDF Editor does not have the ability to display these numbers. This happens when you generate 1 page documents using Jaws PDFCreator and then combine them. To eliminate this problem, create the first PDF file with a minimum of 2 pages, even if the 2nd page is blank. Merge all the files together then delete the 'blank' page. The page numbers should now display correctly in Adobe Acrobat.
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| Why is my extracted page as big or almost as big as my original PDF file? |
Answer: The usual issue is that the fonts are embedded. To check this, go to File > Document Info > Font Info. There you can tell which fonts are embedded. There is no present function associated with Jaws PDF Editor to remove embedded fonts.
The size of the file may be minimized in Jaws PDF Editor v3.x by doing going to File > Save As and selecting the "Minimize file size" and saving over the original extracted pages.
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| When I open up Jaws PDF Editor, all I see is the PDF file and the toolbars. How can I see thumbnails and bookmarks? |
Answer: To see thumbnails and bookmarks you must first turn on the Navigation Pane [Windows > Navigation Pane]. Then click on the appropriate tab.
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| How do I set the Navigation Pane to open when I open up Jaws PDF Editor? |
Answer: By default, the Navigation Pane does not open when you open Jaws PDF Editor. The only way to get the Navigation Pane to open is to set the PDF file to open with the Navigation Pane. This can be done in File / Document Setting / Document Openings, here you can set the Navigation Pane to open with this file. This means that the Navigation Pane is set within each PDF file and is not a setting from within Jaws PDF Editor.
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| When I copy some text from a PDF file and paste it into another application, the line breaks are not the same as in the original file. |
Answer: The internal structure of PDF files varies widely depending on what version of PDF they are and how they were created. Jaws PDF Editor makes its determination of where line breaks should be based on this internal structure and some PDF files have internal characteristics that make the preservation of line breaks very difficult.
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| When using the Text Select tool I get text in adjacent areas that I do not need. How can I select just the text that I want? |
Answer: Instead of using the Text Selection tool try the Paragraph Selection tool. The Paragraph selection tool allows you to define a more specific area for text selection. This makes selecting text from multi-column or elaborate layouts easier.
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| Can I print more than one page on a sheet of paper? |
Answer: If you are printing to PostScript, Jaws PDF Editor v1.x does not currently support this printing feature. If you are printing a Raster [Print to PostScript is deselected in the Print dialog box] then printing more than one page per sheet of paper is supported. In Jaws PDF Editor v2.0 and above, this feature is supported if it is a feature for the printer driver you are using. It is not possible to print more then one page per sheet from our software if the paper printer does not support it.
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| Can I duplex print using Jaws PDF Editor? |
Answer: If you are printing PostScript then your printer must have the duplex printing feature turned on. Your file will duplex print and the Flip on Long Edge or Flip on Short Edge settings will be honored. If your printer has the duplex feature turned off, and you select a duplex option in your printer properties setup, then your file will not print on both sides of the paper but any flip option you’ve set will be honored. For example, this means that if you have selected Flip on Short Edge every other page will print upside down.
If you are Raster printing then any duplex settings you have set in the Printer Properties will be honored whether your printer has the duplex feature turned on or not.
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| If I drag and drop a PDF file on to the PDF Editor desktop icon will it open up the file? If it does not work, how can this be fixed? |
Answer: Yes, it should open up the file. If it does not, delete the desktop icon and recreate it The location should be, by default, 'C:\Program Files\Jaws PDF Editor\pdfeditor.exe'. This location will vary depending how the machine is configured.
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| How do I use the Highlight, Strikeout, and Underline tools to select paragraphs in a multi-column layout? |
Answer: In Jaws PDF Editor v1.x, you can use the Select Paragraph tool and then when you have the text selected click on the highlight, strikeout or comment button and that comment type will be applied to the selected text.Paragraphs in multi-column layouts must be selected a line at a time in order not to also select text from the adjacent column.
In Jaws PDF Editor v2.0 and above, you can use the Highlight Area, Underline Area, and Strikeout Area tools.
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| I am trying to edit some PDF file, but the cut, copy and paste buttons are not enabled. Also the Text Selection and the Paragraph Selection buttons are not working. Why? |
Answer: More than likely, you do not have text but a picture. This can be verified in Jaws PDF Editor v1.x and 2.x by going to File > Document Info > Font Info. If no fonts are registered, you are working with an image. Do to a change in the rendering engine, the present of fonts is not possible in Jaws PDF Editor v3.x.
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| Colors look washed out in my file. Why is this? |
Answer: Jaws PDF Editor does not fully support all color schemes the PDF specification allows. The most common color space encountered that Jaws PDF Editor does not support is CalRGB. To correct these display issues, make sure to choose a different color conversion scheme when creating the PDF file. Jaws PDF Editor v2 and above has improved support for color spaces.
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| My PDF document contains notes, highlighted text and some rectangle comments. I can delete the notes and highlighted text comments but not the rectangle comments. Why is this? |
Answer: Jaws PDF Editor supports the display of Comment (note), Highlight, Underline, Strikeout, Line, Circle, Rectangle, Freehand, Free Text, and Stamp comments. However, only the four kinds of comments that can be added with Jaws PDF Editor (Comment, Highlight, Strikeout, and Underline) can be deleted.
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| Can I move the navigation buttons from the bottom toolbar area to the top toolbar area? |
Answer: In Jaws PDF Editor v1.x, buttons and toolbars that appear by default on the bottom of the Jaws PDF Editor screen cannot be moved to the toolbar area at the top of the screen, or visa versa. Toolbars can be moved and turned off in their respective locations.
Jaws PDF Editor v2 and above has improved customizable toolbars and can be docked along any side of the application window.
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| How do I rearrange pages in Jaws PDF Editor? |
Answer: Within the same document to rearrange pages in Jaws PDF Editor, you must first turn of the Navigation Pane [Windows > Navigation Pane]. Then check on the Pages tab. Click and drag the pages where you want them. Page numbers in the Navigation Pane and the page order in the document do not change until you click the Apply Order Updates button.
Jaws PDF Editor v2 and above allows you to drag and drop pages between PDF files. Tile documents and drag from one Pages tab to the other. The page order is updated automatically when dragging pages between documents but does not change until you click the Apply Order Update button when working in just one PDF file.
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| Why does the zoom level sometimes arbitrarily changes when I click on bookmarks? |
Answer: The zoom levels of bookmarks and links are defined when they are created. When you click on bookmarks and links you will go to the destination page at the zoom level the author/creator of the document set for that bookmark or link. You can reset all bookmarks to the same zoom level using the Quick Set All Bookmark Zoom button.
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| How do I rotate a page that should be the other way? |
Answer: You can rotate one page or a set of contiguous pages 90 degrees right or 90 degrees left at a single click. To rotate a single page, navigate to the page to be rotated. Click any where on the page to activate it. Go to Edit > Rotate Pages and choose Right or Left.
If you have a set of contiguous pages. Go to Edit > Rotate Pages and choose Range. There you will be prompted to enter the page numbers and to choose either Right or Left. Click OK and all the pages in the specified range will rotate 90 degrees.
This process is simplified with Jaws PDF Editor v2 and above:
1. Select a page or pages in the Pages tab [either thumbnails or pages view].
2. Click on the Rotate Right or Rotate Left button. All selected pages will be rotated 90 degrees.
Alternately you can go to Action > Pages > Rotate Pages and rotate the current page or a range of pages also.
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| How do you have Jaws PDF Editor open web based PDF files? |
Answer: Jaws PDF Editor will not open in the web browser, but it can be set to launch when a link to a PDF file is encountered. In order to do this, Acrobat or Acrobat Reader web browser integration must be disabled in addition to associating PDF files with Editor.
1. Open Acrobat Reader (or Acrobat, versions vary)
2. Click Edit > Preferences > Options (in Acrobat: Edit > Preferences > General > Options)
3. Uncheck all four checkboxes in the "Web Browser Options" section [uncheck Web Browser Integration]
4. Click OK and close Reader [Acrobat]***
5. Launch Jaws PDF Editor. If it asks if it should be the default program for opening PDF files, click Yes.
If it not prompted go to Tools > Options > General. Make sure 'Use Editor as default application for opening PDF files' is checked.
In Jaws PDF Editor v2.0, go to Tools > Options > General and ensure that "Enable Web Browser Integration" is checked.
Now, when you click a link to a PDF file while browsing the web or in an email message, you will be prompted by IE whether you want to Open or Save the PDF file. If you choose Open, the file will be downloaded to a temporary directory and Editor will launch and display the file. If you would like the file to open automatically in Editor each time and not prompt you to choose to Save or Open, uncheck the "Always ask before opening this type of file" box on the prompt dialog.
***Note: If you have both Acrobat and Acrobat Reader installed, make sure to follow steps 1-4 above in both programs before moving on to step 5.
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| How can I get the comment color change to stay, after changing it in comment properties? |
Answer: Comment properties only change the color or caption for the currently selected comment. To set the default color or caption for a comment type use the Comment options instead. To access Comment Options do one of the following:
Select Tools > Options from the Menu bar.
Click the Program Options button on the toolbar.
Use the keyboard shortcut Ctrl+Shift+O.
Select Comments in the Options dialog and set the default color for each comment type. The color or caption change affects all new comments added to the docuement but does not change the color or caption of any comments already existing in the docuemnt
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| How do I insert pages into an already existing PDF file? |
Answer: In Jaws PDF Editor v1.x, to insert pages into any already exisiting PDF file, go to Edit > Insert Pages. You will be prompted to browse for the PDF file to be inserted. Once the file has been found and selected. You will be given the total number of pages within the file in a gray box to the far right. By default, Jaws PDF Editor selects only the first page of the file. You are then given the option to inset the one page or a range of contiguous pages from the selected file. They can go in before or after current page, first page, last page, or a specific page number. When all your selections have been made, click OK.
In Jaws PDF Editor v2 and above:
1. From the menu go to Action > Pages > Insert Pages or click the Insert Pages button on the Pages tab.
or right click on the mouse and then select Insert Pages.
2. In the Insert Pages dialog select the file from which you want to get the pages to insert.
3. Select the pages to insert, the location the inserted pages should be placed, and whether or not to include the bookmarks.
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| How do I extract pages from an already existing PDF file? |
Answer: In Jaws PDF Editor v1.x, to extract pages from an already existing PDF file, the pages must be contiguous. Go to Edit > Extract pages. You will be prompted for the page range. You will also be given the option to delete the extracted pages from the original PDF file. Once you have made your selections, click OK. By default, Jaws PDF Editor will name the extracted pages filename_pages.pdf and will be saved in the same location that the original file resides. You are given the option to change the name and the file location.
In Jaws PDF Editor v2 and above:
1. From the menu go to Action > Pages > Extract Pages or click the Insert Pages button on the Pages tab.
or right click on the mouse and choose Extract Pages.
2. In the Extract Pages dialog enter the pages you want to extract.
3. Select whether you want to create a new file or insert the extracted pages directly into another file.
4. Check if you want to include bookmarks.
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| Why isn't the 'Copy' command available in the Edit menu when I highlight some text in a pop-up note? |
Answer: When working with the pop-up notes associated to comments in Jaws PDF Editor v1.x, use the toolbar buttons, the context menu [right click on the open note] or keyboard shotcuts to access options such as Cut, Copy, Paste, Undo and Redo.
In Jaws PDF Editor V2 and above, use the comment note toolbar buttons or keyboard shortcuts to Cut, Copy or Paste text.
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| How do I delete a page from an already existing PDF file? |
Answer: In Jaws PDF Editor v1.x, to delete pages from an already existing PDF file, the pages must be contiguous. Go to Edit > Delete Pages. You will be prompted for the page range. Once you have made your selection, click OK and the pages will be deleted.
Jaws PDF Editor v2 and above have expanded features. To delete pages:
1. Select the pages you want to delete (shift click for continuous pages, Control click for non-continuous pages).
2. Click the delete page button or use the keyboard shortcut Ctrl + Del and all selected pages will be deleted.
Alternately you can:
1. From the menu bar go to Action > Pages > Delete Pages
or right click and choose Delete Pages.
2. Enter the pages you want deleted in the Delete Pages dialog.
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| Can I turn prompts on/off? |
Answer: Prompts that can be toggled on and off are Edit Confirmation prompts. These prompts are for to ensure the user truly wants to make these changes. The seven (7) confirmation prompts for Jaws PDF Editor v1.x or the nine (9) confirmation prompts for Jaws PDF Editor v2 and above can be found under Tools > Options > Edit Confirmations.
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| Why doesn’t the keyboard shortcut Ctrl+Z work to undo a comment? |
Answer: Close the comment window first, then press Ctrl+Z.
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| How do I turn off/on a toolbar? |
Answer: Toolbars can be toggled on and off by going to Tools > Customize and choosing Show/Hide Toolbars tab in Jaws PDF Editor v1.x or the Toolbars tab for Jaws PDF Editor v2 and above. There you can select which toolbars to show and which toolbars to hide.
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| Where do I customize my toolbars and buttons? |
Answer: Toolbars and buttons can be customized by going to Tools > Customize and choosing Show/Hide Buttons tab. There you can select which buttons to show on the toolbar. You get to choose what buttons are currently being viewed and what buttons will not be viewed. You also can choose the order in which a group of buttons will appear.
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| What is the difference between the Select Text and the Select Paragraph tool? |
Answer: The difference between the Select Text tool and the Select Paragraph tool is how the text is grabbed out of the PDF file.
In Jaws PDF Editor v2 and above, the name of these tools have changed to Select Text Line and Select Text Area respectively.
The Select Text [Select Text Line] tool will take text across a page. If you have a multi-column page and you use the Select Text tool, it will grab all the text across the whole page and not keep it separate. If you use the Select Paragraph [Select Text Area] tool, you can grab a single column of text at a time. Neither tool will grab formatting.
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| How do I get to the online help? There is no Help button on the toolbar. |
Answer: The help button on the toolbar is turned off by default. To turn the help button on:
1. Position the cursor anywhere in the top toolbar area.
2. Right click to display the top toolbar pop-up menu.
3. Highlight and click on Help. This displays the Help toolbar.
You can also display the online help by selecting Help > Help from the menu bar or using the keyboard shortcut F1.
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| My question is not answered here. How do I contact Jaws PDF Editor technical support? |
Registered customers and registered evaluators may contact Jaws PDF Editor technical support through our online contact form.
If you are a registered customer, please log in using your serial number. To register please visit our registration page.
If you are a registered evaluator, please log in using the email address you registered with. To register as an evaluator see our evaluator registration page.
Please be sure to include a valid e-mail address to reply to as well as all the details required to reproduce the problem. Do not send file attachments to Jaws PDF Editor support unless requested by a support representative.
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