| What is new with JPS v4.0 |
A key benefit, and a much requested feature for JPS 4.0, is dongleless operation. We've replaced the dongle with security based on a license key. For users with a current maintenance contract, the license key for your upgrade is available from your Jaws PDF Server reseller. Please contact the reseller who provided your current software for this license key.
If you do not have a current maintenance contract, please talk to your reseller about putting one in place.
If you wish to start evaluating this upgrade, you may download and install JPS 4.0 and run it in evaluation mode (an "EVALUATION" watermark will appear on all page) by visiting our download page here:
http://www.jawspdf.com/download/. Evaluators will receive 30 days of free technical support.
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| Does Jaws PDF Server process multi-page tiff files? |
No. Multi-page tiff files are currently not supported.
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| When running Jaws PDF Server as a service, Why can I only convert files sent from a client machine, when logged on with an administrator account? |
This may be a permissions setting with the service.
The Jaws PDF service needs Administrative privileges to work. To set this, go into Administrative Tools -> Services -> Jaws PDF Service -> Properties -> Log on. You can then change the JPS service log on to an Administrator account, so the Service will run with the necessary privileges when a normal user logs on.
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| Why do I see vetical black stripes in my Add/Remove Programs list after installing Jaws PDF Server 4.0? |
Upgrading to patch 2 fixes the uninstall list problem, and a known issue with outputting to ftp.
The patch hasn't been posted on our website yet but is available via ftp.
address: ftp.support.jawspdf.com/pdfsupport/PDFServer
login: pdfsupport
password: n8thcx2w
In the 'JPS4.0.2' folder, you will find the following files:
- Jaws PDF Server 4.0.2.exe
- Jaws PDF Server 4.0.2 Patch Release Notes.pdf
Close PDF Server, then run and install the Jaws PDF Server 4.0.2.exe file, following the prompts
When you start PDF Server and look under Help > About, you should see the version is now 'patch version 2'
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| Why is outputting to ftp not working with Jaws PDF Server v4.0? |
Upgrading to patch 2 fixes a problem when outputting to ftp, and a known issue with the uninstall list
The patch hasn't been posted on our website yet but is available via ftp.
address: ftp.support.jawspdf.com/pdfsupport/PDFServer
login: pdfsupport
password: n8thcx2w
In the 'JPS4.0.2' folder, you will find the following files:
- Jaws PDF Server 4.0.2.exe
- Jaws PDF Server 4.0.2 Patch Release Notes.pdf
Close PDF Server, then run and install the Jaws PDF Server 4.0.2.exe file, following the prompts
When you start PDF Server and look under Help > About, you should see the version is now 'patch version 2'
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| Why is the "Create printer" button greyed out when I attempt to create a printer in the SmartInput module? |
If you selected the PS printer driver first, then entered 'Printer name', the 'Create printer' button may not be active. This is just an entry quirk, and clicking in the 'Printer shared name' field should resolve this.
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| How can I move Jaws PDF Server to another machine, and keep the same workflow configuration? |
To move your workflow configurations to a new installation, export the settings to a .mef file as follows:
Go to File -> Export, then save the file to your disk. Move the exported file over to your other server machine, and import it once you have installed Jaws PDF Server on that machine. It's a good idea to retain the installation on your existing machine for reference, until you have the new server installation up and running.
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| I have an earlier release that uses dongle security, and I'd like to exchange dongles for my Jaws PDF Server installation. How do I do this? |
It is recommended to contact the supplier that sold you Jaws PDF Server. The supplier should be able to provide you with pricing and any other details needed to make the exchange.
If you do not have a preferred supplier or are looking for additional help in making this exchange, please contact our sales team at sales@jawspdf.com.
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| I create PDF documents that contain private information. How can I ensure these documents cannot be opened by everyone? |
Create a SmartInput module that directs these documents to a PDF Creator module that has security enabled.
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| How can I speed up job processing? |
Try the following:
1. Set the 'Buffer size:' in the SmartInput module (General tab) to 4096 instead of 2048. It is not recommend to go above this.
2. Check the time being taken by the 'MemMan.exe' process in the Task Manager (Processes tab), whilst Jaws PDF Server is processing file that appear to take a long time. If this is continuously high, you could try reducing the priority as follows:
Right-click the MemMan.exe process, select 'Set priority', and set this to 'Low'. This will need to be set again each time that Jaws PDF Server is restarted.
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| Is it possible to send a message to a client when their job has been processed? |
You can use the 'Execute on job completion' option in the Jaws PDF Creator module to have the system alert the user, when their job has finished processing, with the following post-processing command:
cmd /c net send %u "Job %f has completed processing"
For more information on post-processing commands, refer to the Jaws PDF Server User Manual.
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| Is it possible to automtically mail a pdf file to an E-Mail address? |
Jaws PDF Server does not have an emailing capability. However, using the Post Processing command it is possible to call on to a 3rd party mail client that will take the ceated pdf and send it as an attachment. This functionality has been tested on a number of shareware/freeware command line mail clients.
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| How do users retrieve their PDFs? |
A location is defined by the Server Administrator in the Jaws PDF Creator Module. The System Administrator defines the location by completing the 'Output Folder:' field in the Output Options section. For more information, see the Jaws PDF Server User Manual online.
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| Users are not removing PDFs after they have been created and the server is running out of disk space. Can I automatically delete the PDFs after a certain time? |
There is no facility in the Jaws PDF Server for automatically deleting generated PDFs routed to the output folder specified. However, you can specify if or when the PDFs in the Queuer are deleted using the Delete policy options. An alternative to this is to write a post-processing script to move the resulting PDF files to another location.
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| Can I FTP from PDF Server? |
Yes, in the Output Options section of the PDF Creator module setup dialog, the output location can be configured to send the resultant PDFs to a remote FTP site. Selecting the ‘Use FTP’ option at the bottom of the Output Folder’s ‘Select Directory’ dialog allows you to specify a remote host and directory location for the PDF documents.
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| When I print from an application to the virtual printer on a Windows 2000 machine, I do not get a PDF created with the file title it originally was saved with. Why? |
This is due to the PScript5.dll that comes with Windows 2000. If you print to file and then drop the PS or PRN file into the hot folder, the file will come out with the name of the software that produced it and the name the file it was saved with.
This can be resolved by replacing the new Windows 2000 driver with an older one.
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| I have users working from home. Can they submit jobs over the Internet? |
Yes. But they will need access permission to the PDF Server sharedfolders or virtual printers published via the SmartInput module. Remote users should submit only PostScript files created by the Jaws PostScript Printer driver.
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| Some users report that their PostScript files are not being processed into PDFs or the PDF is corrupted. What could be the problem? |
Users must ONLY submit PostScript files that have been created with the Jaws PostScript Printer driver provided. Jaws PDF Server may not correctly process files created using other drivers.
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| The font substitutions I have specified are not being carried out properly. What should I check? |
Check the following:
1. Is the name entered into the Fonts setup substitution table in the PDF Creator module correctly spelled? The table is case-sensitive, check for: upper/lower case letters, no spaces in the name, name abbreviated if necessary.
2. Is the font specified loaded into the Fonts table?
3. Did you remember to restart the workflow to make sure the changes and instructions were applied?
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| Can I use the PDF Creator Macro for Microsoft Word? |
Jaws PDF Server macros for MS Word macro and MS PowerPoint Macro ship with the product. They can run alongside Jaws PDF Creator macros, if necessary.
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| Why are there so many icons in the system tray? |
There is an icon in the system tray for each module placed on the design palette of the workflow. The modules can be started or stopped via the icons in the system tray without bringing up the application window.
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| What memory does the MaxWorkFlow manager affect? |
The memory manager is responsible for transferring data between PDF Server’s different modules. It is an essential component of the PDF Server and helps to provide Jaws PDF Server with its remote module processing capabilities.
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| Can I configure or monitor Jaws PDF Server when running as a service? |
It is not possible to run the GUI version of Jaws PDF Server and the service version running at the same time. For this reason you can not configure or monitor jobs whilst the service is running.
If the service is running and you launch the gui the service will stop. This will enable to you to configure Jaws PDF Server. You may then run Jaws PDF Server from the gui workspace or close it and relaunch the service.
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| Printing from Microsoft Excel. Why is my Workbook split into a number of PDF files when I print to Jaws PDF Server? |
Excel will split worksheets within a workbook if the resolutions are different. Check the resolution setting in each worksheet of your workbook.
Workaround: Print to file and convert the resulting PostScript using Jaws ToPDF.
To make all the dpi the same per sheet, go to the first worksheet, select File > Page Setup and set the 'Print Quality' on the 'Page' tab of the window to, say, 600 dpi. Go through the others checking this setting.
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| My question is not answered here. How do I contact Jaws PDF Server technical support? |
You may contact Jaws PDF Server technical support by sending e-mail to:
server-support@jawspdf.com
Please be sure to include a valid e-mail address to reply to as well as all the details required to reproduce the problem. Do not send file attachments to Jaws PDF Server support unless requested by a support representative.
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